Refund policy
AtĀ Unboxkar Wholesale, all orders are carefully checked and packed before dispatch. Please read this policy carefully before placing your order.
1. No Cancellation, Refund or Exchange
Once an order has been placed and confirmed, no cancellation, return, refund, or exchange will be accepted due to a change of mind, incorrect selection, or any other reason.
Please carefully check the products, quantities, colours, sizes, and other order details before placing your order.
2. Damaged Products
A refund will only be considered if a product is damaged or defective when received.
To request a refund for a damaged product:
- Contact us within 24 hours of delivery.
- Provide clear photos/videos of the damaged product.
- An unboxing video is strongly recommended to help us verify the issue.
- Our team will review the claim and determine whether it qualifies for a refund.
- If approved, the refund will be processed for the affected product(s).
3. No Refund for Other Reasons
Products that are not damaged but are unwanted, incorrectly ordered, no longer required, or purchased by mistake will not be eligible for a refund or exchange.
4. Agreement to Policy
By placing an order with Unboxkar Wholesale, you acknowledge that you have read, understood, and agreed to this Refund & Exchange Policy.
Refund Policy ā Undelivered Shipments
We ensure that every order is carefully packed and shipped with the correct products and delivery details provided by the customer. If a shipment remains undelivered after 2ā3 delivery attempts and the customer does not contact us or respond to the courier, the shipment may be returned to us.
In such cases, no cash/card refund will be issued. Any amount already paid for the order will be credited to the customerās Unboxkar account as Store Credit, which can be used for a future order.
For any questions or concerns, please contact our customer support team before placing your order.